Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Below you’ll find answers to our most commonly asked questions. If you don’t see your question here, feel free to reach out using our contact page here.

 

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Orders & Shipping

Q: Where do you ship from?

A: We ship from California. Depending on the product and your location, delivery times may vary.

Q: How long does shipping take?

A: Standard shipping (and processing) can take up to 10 business days, after payment is received. You will receive an email with tracking information once your order ships.

Q: Is shipping included in the price of the Auction?

A: No, shipping will be added to the invoice once the auction is won.

Q: How can I track my order?

A: Once your order has shipped, you’ll receive a tracking link via email.

 

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Terms & Conditions

Condition & Authenticity

This item comes from Steve Perry’s personal collection and may show signs of age or standard wear. Please review all images carefully before placing a bid.

Authenticity is guaranteed, but no formal Certificate of Authenticity (COA) will be provided unless stated.

Sales & Refund Policy

All sales are final. No refunds, returns, or exchanges. Items are sold as-is, with no warranties expressed or implied (California Civil Code § 1791).

By placing a bid, you enter into a legally binding contract and agree to complete the purchase if you win.

Payment & Bidding

Payment must be made within 3 days of winning the auction.

Failure to complete payment may result in cancellation and banning from future auctions.

Shipping & Handling

Orders ship within 10 business days after payment confirmation. Buyer is responsible for all shipping and handling fees.

For international buyers, any additional customs duties, taxes, or import fees are the buyer’s responsibility.

We are not responsible for lost or damaged shipments once they have been transferred to the carrier.

Charity Disclaimer

100% of net proceeds from this auction will be donated to the Sweet Relief Musicians Fund, a 501(c)(3) nonprofit organization supporting musicians in need.

Legal Notice (California Law Compliance)

This auction is conducted in compliance with California Business & Professions Code § 17500 (Truth in Advertising) and California Civil Code § 1739.7 (Regulation of Online Auctions).

By participating in this auction, you agree to these terms and waive any claim against the seller related to item condition, authenticity, or value.